- Effective date
- Last updated
This Cancellation Policy explains how to stop Riskscape subscriptions, metered API services, prepaid services, and recurring charges. It forms part of the Terms of Service.
1. How to cancel
An account owner or authorised billing administrator may cancel:
- through the cancellation control in the Riskscape Console; or
- by emailing info@riskscape.pro from an authorised account email address.
Include the organisation name, account identifier, Service to cancel, and requested effective date. We may verify authority before acting. A cancellation is effective when the Console confirms it or when we confirm it in writing.
Deleting an application, stopping API calls, removing a payment method, or allowing a card to expire does not by itself cancel a subscription.
2. Recurring subscriptions
You may cancel a recurring month-to-month subscription at any time before its next renewal charge. Unless the plan or law says otherwise:
- cancellation takes effect at the end of the current paid billing period;
- access continues until that date;
- the subscription will not renew after that date; and
- the current period is not prorated or refunded merely because you stopped using the Service early.
To avoid the next automatic charge, submit the cancellation before the renewal is processed. If a renewal was processed after a timely confirmed cancellation request, contact us for correction under the Refund Policy.
3. Metered and pay-as-you-go usage
Cancelling a metered API or pay-as-you-go Service stops future authorised use when the cancellation takes effect. You remain responsible for:
- usage incurred before deactivation;
- usage already accepted for processing;
- applicable minimum commitments disclosed in the order; and
- taxes and other amounts properly due.
Usage can continue to be recorded between the request to cancel and technical deactivation. We will deactivate promptly and will not intentionally permit new billable use after the confirmed effective time.
4. Prepaid credits and one-time purchases
Cancelling an account does not automatically refund prepaid credits, accessed data, generated reports, or completed downloads. Unused value and qualifying delivery problems are handled under the Refund Policy and any specific order terms.
A one-time purchase is not recurring and therefore does not need renewal cancellation. You may, however, ask us to close associated access or the account.
5. Fixed-term agreements and consumers
A fixed-term enterprise order continues for its committed term unless it allows early termination or applicable law requires otherwise.
Where section 14 of the Consumer Protection Act applies, an eligible consumer may cancel a fixed-term agreement by giving twenty (20) business days' notice in writing or another recordable form. Riskscape may impose only a reasonable cancellation charge permitted by law, taking into account Services provided, value supplied, the remaining term, and our reasonable ability to reduce loss. Section 14 does not apply to transactions between juristic persons, but another law or written order may provide rights.
Any applicable cooling-off right for an electronic transaction or direct-marketing transaction remains subject to its statutory scope and exceptions, including where digital performance began with the consumer's consent.
6. Cancellation or suspension by Riskscape
We may suspend or cancel an affected Service:
- for unpaid amounts after reasonable notice and an opportunity to cure;
- for material breach of the Terms or Acceptable Use Policy;
- for fraud, unlawful activity, or a serious security or integrity risk;
- where required by law, a court, regulator, payment provider, or data licensor;
- where a third-party dependency or data right ends and no reasonable alternative is available; or
- under a termination right in an applicable order.
We may act immediately where delay could cause harm or legal exposure. Otherwise, we will give reasonable notice and an opportunity to remedy the issue. If we discontinue a prepaid Service and do not provide a reasonable alternative, we will refund unused paid value as required by the Refund Policy.
7. Effect on data and access
When cancellation takes effect:
- API keys and Console access to the cancelled Service may be disabled;
- secure download links may expire;
- rights in downloaded data continue only to the extent allowed by the applicable licence or order;
- outstanding invoices and transaction records remain available or can be requested where practicable; and
- Customer Data and personal information are retained, returned, deleted, or de-identified in accordance with the Privacy Policy, the applicable order, legal retention duties, and managed backup cycles.
Before cancellation, export any relevant data that the Service allows you to export. We are not required to preserve access indefinitely unless a written agreement says otherwise.
8. Contact
Cancellation and recurring-charge requests: info@riskscape.pro
Telephone: +27 76 626 0234
Riskscape (Pty) Ltd
Unit A-1002A, First Floor, Corobay, corner Aramist and Corobay Avenue, Menlyn, Pretoria, Gauteng, 0181, South Africa